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AI Mode · Built into the merchant dashboard

AI Mode for restaurant operations.

Ask in plain English. AI Mode reads from your dashboard, drafts an action against the Integration API, and waits for merchant approval before anything goes live. Built for daily restaurant ops — not a chatbot pretending to be a co-founder.

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The approval flow

Ask → Draft Action → Merchant Review → Apply Change

1

Ask

Type a question or instruction in plain English. Multiple intents per message are fine.

2

Draft Action

AI pulls live dashboard data and drafts the exact change with the underlying API call.

3

Merchant Review

Inspect the change — channel, scope, duration, effect — edit fields, or reject.

4

Apply Change

One tap applies. Changes sync to every channel and the audit log captures it.

In the dashboard

A panel in the merchant dashboard. Not a separate app.

AI Mode lives in the right rail of the OrderOut dashboard. Read-only questions get answered in the panel; changes draft an action card that stays in your activity feed until approved.

orderout.co/dashboard · Midtown Kitchen

AI Mode

Scope · Midtown Kitchen · Manager role

Sensitive changes require your approval

Merchant
Why did Uber Eats orders drop recently?
OrderOut AI
Example: Uber Eats orders were down ~18% versus the prior 4-week average. Two likely causes from your dashboard data:
· Example: the store was paused on DoorDash for ~72 minutes after a tablet restart, which usually correlates with a small drop on Uber Eats too.
· Example: the Crispy Chicken Wrap was marked unavailable on Uber Eats only from 11 AM — DoorDash and ChowNow still had it.
Merchant
86 the Crispy Chicken Wrap today and pause DoorDash for 30 minutes.
OrderOut AI · 2 draft actions
Drafted both. Review and approve below.
Draft 1 of 2 · Mark item unavailable
86 “Crispy Chicken Wrap” until end of day
ItemCrispy Chicken Wrap · SKU WRAP-CK ChannelsUber Eats · DoorDash · ChowNow DurationUntil midnight · auto-restore API callitems.unavailable(…)
Draft 2 of 2 · Pause channel
Pause DoorDash for 30 minutes
ChannelDoorDash · Midtown Kitchen Duration30 min · auto-resume EffectHides menu, blocks new orders API callchannels.pause(…)
Capabilities

What AI Mode can do.

Read-only answers go straight to the panel. Every change drafts an action for merchant review.

Read-only

Explain sales & order issues

"Why were orders down?" "Which orders failed?" "Compare this week to last."

Sales by channelFailed ordersRefund history
Drafts an action

Assist menu changes

Add, remove, rename items. Update prices, add modifiers. Channel-specific overrides.

Raise burger $1Add "spicy" modifierOverride Uber price
Drafts an action

86 / mark item unavailable

Mark items unavailable across one or all channels. Auto-restore at end of day, end of shift, or manually.

86 wings todayHide on Grubhub onlyAuto-restore midnight
Drafts an action

Change hours

Update standard hours, set holiday hours weeks in advance, or push a one-off change for tonight.

Close 30 min earlyHoliday hours Dec 25Friday 11–9
Drafts an action

Pause stores or channels

Pause a single channel, an entire location, or your whole brand. Auto-resume timer or stay closed until you say so.

Pause DoorDash 30 minClose all locationsResume in 1 hr
Drafts an action

Automate frequent approvals

If you approve the same change repeatedly, AI Mode suggests promoting it into an automation rule in Labs.

Auto-pause if POS offline86 when stock < 5Daily summary email
Safety & trust

Practical. Operational. Safe.

AI Mode removes busywork, not decisions. Built so a merchant can hand it to a manager without worrying what changes overnight.

Sensitive actions require approval

Channel pauses, 86's, price changes, refunds, hours changes — all draft an action card. Approve, edit, or reject in one tap. Nothing executes without merchant sign-off.

Audit log on every action

The prompt, the draft, the approver, the API response — all captured. Exportable for compliance, ops review, or just looking back at "what did I do last Tuesday?"

Scoped to your stores & role

AI Mode sees only your dashboard data. Multi-location merchants can scope per manager — read-only, change-with-approval, or auto-rules.

Reversible by default

Every applied action is reversible — re-enable a channel, restore an item, undo a price change. 30-day rewind log for everything AI Mode touched.

AI Mode runs on top of the 3rd-Party Order Engine and the same Integration API partners build against.

AI Mode is included on every plan.

Free plan includes basic AI Mode. Essential and Premium unlock automation rules and multi-location scoping.

Create Dashboard Account See pricing
FAQ

Common questions.

What actions require merchant approval?
Any action that makes a real operational change requires merchant approval before it goes live. This includes things like pausing a store or delivery channel, marking items as unavailable, changing menu prices, updating hours, or making menu changes. AI Mode can answer read-only questions directly in the dashboard, but when it needs to change something, it drafts an action card first. The merchant can review the channel, location, duration, and impact before choosing to approve, edit, or reject the change. Nothing is applied without merchant sign-off.
What's the automation scope?
AI Mode is designed to help with day-to-day restaurant operations inside the OrderOut dashboard. It can answer questions about sales, order issues, failed orders, channel performance, menu availability, hours, and more. For changes, AI Mode can draft actions such as updating menu items, changing prices, marking items out of stock, pausing channels, adjusting hours, or creating automation rules for repeated approvals. The scope can also be limited by store, location, and user role, so managers only have access to the actions they are allowed to review or approve.
Which plans include AI Mode?
All plans will have access. Premium ($129.99/mo) — unlimited credits/usage. Essential ($89.99/mo) — limited usage. Free Plan — very basic operations, super limited.
What is the difference between AI Mode and AI Phone Ordering?
AI Phone Ordering faces your customers — it answers inbound calls and takes orders into your POS. AI Mode faces you — it is an assistant you use to manage the restaurant in plain English (86 items, change hours, pause channels, edit menus), drafting changes for your approval. Different jobs, same OrderOut foundation.
Can AI Mode update my restaurant's hours across all my delivery apps at once?
Yes. Tell AI Mode the new hours in plain English — a holiday closure, an early close, or a permanent schedule change — and it drafts an hours-update action covering your connected delivery channels and POS instead of you editing each platform separately. Because it changes something live, the draft goes through merchant approval first: you review what’s changing and where before it applies.
Can AI Mode pause and unpause a delivery channel for me?
Yes. If a channel needs to come offline — an issue with orders, a closure, running out of a key ingredient — you can ask AI Mode to pause it, and draft the follow-up action to resume it once you're ready. Like every operational change, pausing or unpausing a channel is drafted as an action card and applied only after you approve it, so nothing goes offline (or back online) without your sign-off.
Can AI Mode update menu items and prices across my delivery channels at once?
Yes. Ask AI Mode to change a price, mark an item out of stock, or make a broader menu edit, and it drafts the update through OrderOut's menu sync so the change can apply across your connected channels and POS rather than editing DoorDash, Uber Eats, and Grubhub separately. As with any operational change, the draft is queued for merchant review and approval before it goes live.